Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for damaged items. It is our goal to provide you with exceptional service should you have questions about sizing we are happy to help you select the desired size. also see the sizing charts attached to each product to ensure proper sizing. Asian sizes run MUCH smaller than American sizes. Be sure to convert centimeters (cm) to inches for American sizing needs.

So of our item we have in our inventory in Sacramento ca. Other items may need to be ordered from the manufacturer. We will communicate should we need to order from the manufacturer since there will be additional shipping time. Each deliver from The Audacity will be dressed with appropriate packaging and inspected prior to being sent to our client. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lizr@theaudacityco.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lizr@theaudacityco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We don't honor exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Once the damaged or defective item is received at the Audacity COmpany and inspected. We will issue you a store credit for the same purchase. IF that item is no longer available then a refund can be issued or you can purchase another item using the store credit

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lizr@theaudacityco.com.